Week 8- Process Redesign (1)

Source / Reference:

1)            “Redesigning Enterprise Processes for e-Businesses”, El Sawy, 2001

Subject:

What is scoping an enterprise process?

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Response:

During scoping an enterprise process, it assumes that the BPR project has been identified and the process selected, a design team that has been mobilized, and a BPR software tool has been selected. 7 activities in sequence are involved in scoping process.

1.   Operationalize process performance targets
2. Define process boundaries
3.  Identify key process issues
4.  Understand best practices & define initial visions
5. Familiarize participants with BPR software
6. Outline data collection plan & collect baseline data
7. Plan for modeling phase

The deliverable of this phase is a Process Scoping Report. This report should be provided to the process owners for reporting and feedback purposes. It can also be provided to the BPR project sponsor. For the BPR design and implementation team, the report can be used as guidelines to start the modeling phases. Hence, BPR can be done with clearly defined steps and schedules. 

Moreover, it is helpful to define the scope first from a "process" perspective, clearly stating where the process begins and where it ends. A process perspective provides the best and most focused definition of what is changing and what is not changing. By scoping an enterprise process, firm can have quantitative measurement to evaluate the success of BPR in the company. Therefore, firm executive can evaluate the success of BPR by realistic process performance targets.